TERMS OF SALE ONLINE
2016/02/23
Welcome to www.pantsandvests.com
This page tells you information about us and conditions (Terms) on which we sell any of the products (Products) listed on our website (our site) to you.
These terms of sale rule all relations between www.pantsandvests.con and its customers.
Before any transaction, the customer confirms to know and states accept these conditions when you click the AGREE button
You should print a copy of these Terms or save them to your computer for future reference.
1./ INFORMATION ABOUT US
We operate the website www.pantsandvests.com. We are CLIVE,S.L., a company registered in Spain under company number B-31154594 and with our registered office at Pza. San Juan de la Cadena 2 bj, Pamplona Navarra.
You can contact us by e-mail info@pantsandvests.com or by phone +(34) 948 366 052
2./ OUR PRODUCTS
The images of the Products on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflect the colour of the Products. Your Products may vary slightly from those images.
CONSIDERATIONS ABOUT NATURAL LEATHER PRODUCTS
Our clothes have been made from natural leather, using artisanal methods. Leather is a genuine product of nature. Some characteristics signs of the animal, such as veins, wrinkles and scars remain visible and should be appreciated as original signals. These imperfections, as well as light color changes, demonstrate their natural origin and confirm their authenticity. There are no two equal hides, as there are no two identical animals.
5./ AGE RESTRICTIONS
you may only purchase Products from our site if you are at least 18 years old.
6./ HOW THE CONTRACT IS FORMED BETWEEN YOU AND US
Our shopping pages will guide you through the steps you need to take to place an order with us. Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process.
Our acceptance of your order will take place as described below.
We will confirm our acceptance to you by sending you an e-mail that confirms that the Products have been Ordered (Order Confirmation). The Contract between us will only be formed when we send you the Order Confirmation.
7./ OUR RIGHT TO VARY THESE TERMS
We amend these Terms from time to time. Please look at the top of this page to see when these Terms were last updated. Every time you order Products from us, the Terms in force at the time of your order will apply to the Contract between you and us. We may revise these Terms as they apply to your order from time to time to reflect changes in relevant laws and regulatory requirements.
8./ RETURN POLICY
Our clothes are hand and tailored made, to our customers specifications. Therefore, and because the leather does not allow to rebuild a garment, once formalized and the product is made, returns are not allowed.
Our company is required to reimburse the amount of the garment, or the replacement thereof, in the following cases:
- In case of error in the measurements of the garment, with regard to the measures submitted by the customer.
- Error in the color requested by the customer
- Major Defects in the leather or the garment itself
9./ DELIVERY
Dispatch is within 30-60 days after the date of the Order Confirmation (the date on which we e-mail you to confirm our acceptance of your order).
This is an estimated dispatch date based on a reasonable assessment of the amount of time required to manufacture, ship freight and complete customs requirements. Occasionally our delivery to you may be affected by an Event Outside Our Control.
An "Event Outside Our Control" means any act or event beyond our reasonable control (including strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:
· we will contact you as soon as reasonably possible to notify you; and
· our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.
Delivery of an Order shall be completed when we deliver the Products to the address you gave us and the Products will be your responsibility from that time.
You own the Products once we have received payment in full, including all applicable delivery charges.
10./ PRICE OF PRODUCTS AND DELIVERY CHARGES
The prices of the Products will be as quoted on our site at the time you submit your order. We take all reasonable care to ensure that the prices of Products are correct at the time when the relevant information was entered onto the system. However please see below for what happens if we discover an error in the price of Product(s) you ordered.
Prices for our Products may change from time to time, but changes will not affect any order you have already placed.
The price of a Product includes VAT at the applicable current rate chargeable in Spainfor the time being. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Products in full before the change in VAT takes effect.
The price of a Product does not include delivery charges. Our delivery charges are as advised to you during the check-out process, before you confirm your order. To check relevant delivery charges, please change the country of delivery at the checkout page.
Our site contains a large number of Products. It is always possible that, despite our reasonable efforts, some of the Products on our site may be incorrectly priced. If we discover an error in the price of the Products you have ordered we will contact you to inform you of this error and we will give you the option of continuing to purchase the Product at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing.
11./ HOW TO PAY
You can pay by credit card, Paypal or bank transfer.